Camera Connection Troubleshooting|In case you experiencing any issues with AnimaShooter

Applicable to: AnimaShooter Capture

1. Issue: On pressing Capture button, warning message appears

Possible cause #1

AnimaShooter is unable to process RAW data due to lack of memory available (RAM).

Solution #1

  1. Close AnimaShooter.
  2. Turn camera OFF and disconnect it from computer.
  3. Turn camera ON and set Image Quality to JPEG L (Large).
  4. Reconnect camera and restart AnimaShooter.

2. Issue: Webcamera connection is unavailable when using AnimaShooter Capture

Possible cause #1

Current capturing source is DSLR.

Solution #1

  1. If connection is emabled, click Disonnect.
  2. Change source to Webcameras: click button with two gears icon.
  3. Click Webcameras button.
  4. Click Connect.

3. Issue: AnimaShooter never detects my camera

Possible cause #1

Computer itself has problems connecting to the camera

Solution #1

  1. Verify If the computer itself can see the camera. Windows pops up a new device message, once your camera connected. If you see the message, it means that computer itself can see the camera.
  2. Check if Canon EOS Utility can see your camera.
  3. Make sure your camera is supported and listed here .
  4. Try using a different usb cable and port and possibly try your camera with another computer.

Possible cause #2

Anti-virus software may block camera detection.

Solution #2

  1. If you have anti-virus software, make sure to white-list AnimaShooter so that it can access your camera

Possible cause #3

Dropbox may be a client of the camera.

Solution #3

  1. Make sure Dropbox is not a client of the camera.
  2. Close any other applications that might connect to your camera.

4. Issue: The live view is black

Possible cause #1

Usually this is just a matter of camera settings and/or lighting.

Solution #1

  1. Increase the shutter speed (TV) (to at least 1").
  2. Decrease the aperture (AV).
  3. Increase the ISO.
  4. Increase the amount of light in the room.

Stop Motion Software for Windows · Canon DSLR · web-camera

User-friendly stop motion animation software. Remote Capture Software Products for Canon EOS cameras