3. Issue: AnimaShooter never detects my camera
Possible cause #1
Computer itself has problems connecting to the camera.
- Verify If the computer itself can see the camera. Windows pops up a new device message, once your camera connected. If you see the message, it means that computer itself can see the camera.
- Check if Canon EOS Utility can see your camera.
- Make sure your camera is supported and listed here
Possible cause #2
Anti-virus software may block camera detection.
- If you have anti-virus software, make sure to white-list AnimaShooter so that it can access your camera
Possible cause #3
Another software is connected to the camera (Dropbox may be a client of the camera).
- Make sure Dropbox is not a client of the camera.
- Close any other applications that might connect to your camera.
Possible cause #4
The power supply to the camera is interrupted.
- Power your camera by AC power if possible. If you do use a battery, make sure it is fully charged. If you use AC power, remove the battery.
Possible cause #5
Wi-Fi connection enabled.
- Deactivate your camera's Wi-Fi.
Possible cause #6
Poor USB cable connection. Many connectivity issues related to the poor USB cable connection. The most common causes are:
- The USB cable is too long.
- The USB cable is defective.
- The USB port on the computer, hub or camera is damaged.
- Use shorter USB cables or use a better USB extension cable.
- Try using a different usb cable and port.
- Use direct connection to you computer - do not use USB-hub to connect your camera.